Order Tracking

Where is my tracking link?

Tracking information is sent to the email used at checkout. Once your order ships, you'll receive a confirmation email with your tracking number. If you do not see it:

• Check your spam or promotions folder.
• Search your inbox for “Simply Sole” or “shipping confirmation.”

Tracking isn’t updating yet

That’s normal in the first 24–48 hours. Carriers sometimes take time to scan a package into their system.

My order shows “Delivered” but I don’t have it

If a package is marked delivered but cannot be located:

• Check with neighbors or building management.
• Look for delivery notices from the carrier.
• Verify your shipping address.

If you still can’t locate it, email us at simplysolecosmetics@gmail.com and we’ll assist you with next steps.