Returns Policy

Returns

Due to the nature of skincare and body care products, we prioritize hygiene and safety. We do not accept returns on opened or used items.

We may accept returns on unopened and unused products on a case-by-case basis. If approved, the return request must be submitted within 7 days of delivery.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, email us within 48 hours of delivery and include:

• your order number

• clear photos of the item and packaging

We will review and offer a replacement or store credit where appropriate.

Refunds

Approved refunds are issued to the original payment method. Shipping charges are non-refundable.

How to Submit a Request

Email simplysolecosmetics@gmail.com with your order number and issue details.